Our success relies on your satisfaction and comfort.
Hear what our customers are saying about
their experience with Smith & Keene.
We are writing to convey our appreciation for your employee, Nick. Nick serviced our heat pump on Nov. 16. He was friendly and informative. We have had ongoing issues with our heat pump. Nick carefully explained our options to repair it. We were impressed with his knowledge and helpfulness.
Monday night the furnace in the bedroom wing stopped working. I called Tuesday and Lisa had James, the service tech here that afternoon. He determined that the ignitor box had failed. Since you installed this Trane about 1992/93, S&K had to order the part overnight. It arrived the next day, Wednesday, and James had the furnace going before 2 p.m. This was great service. I want to commend Lisa and James and thank them and you for this very prompt and knowledgeable work… Of course this had to happen on the two coldest days in several years so you can imagine how happy we were to have such exceptional service.
We appreciate your knowledgeable crew! They are very polite and work hard!
“After trying other, less expensive companies, (I) returned to Smith & Keene for quality work and honesty! Thank you!”
We had two service calls this week – one for a plumbing issue, and the other one for our regular summer AC system inspection. Both technicians – Herb for plumbing and Donnie for HVAC – were on time, courteous and professional. Thank you.
You guys were great from start to finish. I would recommend you to any and all, and I will.
“Very well satisfied, recommend “our” crew should get a raise in salary! Good job!”
I contacted your company on Thursday about a loss of heat issue. I was able to set up a service call for Friday. Frankie was the service tech to come out to my home. He listened to what was happening with the furnace and then quickly identified the problem and rectified the issue, a dirty flame sensor. He then tested the system and did a complete once over of all the heating components. He advised me that everything else looked good and then he told me about the yearly service agreement and how it could save me money over the year. I decided to go with the contract which saved me money right away. I appreciate Frankie’s expertise and his honesty. Your company should be happy to have Frankie on your staff. Frankie’s response to my issue has made me a Smith & Keene customer for my heating and AC systems. I also want to thank Teri in the service department for keeping me apprised of Frankie’s arrival times, there were some delays in his appointment time and Teri kept me abreast of the time changes. I’m a happy customer today, especially with the temperatures dropping this week. Thanks again and keep up the great work.
I have never had any contractors exceed my expectations- until now. The two man crew was the most thorough I have experienced. Each step of air duct cleaning, AC unit and dryer vent was all done to the highest standards. They went above and beyond- THANKS! Your company will be highly recommended!