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Customer Testimonials

When IT’S TIME, Hampton Roads residents give Smith & Keene a call. Hear what our customers are saying about their experience with Smith & Keene.


Our success relies on your satisfaction and comfort.

For over 74 years, Hampton Roads homeowners and businesses have been choosing Smith & Keene for their Heating, Cooling, Plumbing, Electrical, and Generator needs. When it comes to a trusted, professional team, look no further than Smith & Keene.

Don’t believe us? Read our customer testimonials!

Will Continue to Use

Installed a standby generator. The salesman and techs were very professional and friendly. They did a beautiful job and kept me appraised of the process the whole time. I have used Smith and Keene for my HVAC and electrical needs since I moved into the area 30+ years ago and will continue to use them.

Nancy M.

Would Recommend

Installed a full home generator. Ricky, Troy, Alex and team were professional and kept me abreast of the installation progress. I had considered others through the estimation process and selected Smith & Keene based on cost, service quality and experience. I would recommend them for your home generator needs.

Scott D.

A Pleasure to Work With

I just had my stand-by generator installed, Smith & Keene was a pleasure to work with. From the start with Chris through installation with Alex & Mike for the generator delivery and gas line install to Rick for electrical and final. All the services were run perfectly, a real quality professional job. The guys were very respectful, friendly and knowledgeable. Looking forward to see the generator work as well as the installation did.

Michael A.

Very Satisfied

My whole-house generator installation went well. I’m very satisfied with the workmanship.

Jerry B.

In Good Hands with Smith & Keene

I had Smith & Keene install my whole house Generac generator. From Larry Miller who took my order and came to look at the situation to Ricky Phelps and his man, sorry I can’t remember his name, to Erin in the office it was one of the most pleasurable installation experiences I’ve had. Installing a whole house generator is not an easy job and it is very complicated from the electrical to the gas. I read many reviews of other companies that were nightmares so you wonder what you are getting. Trust me, you don’t have to worry with Smith & Keene! The speed, efficiency, thoroughness, professionalism, and courteousness, it could not have gone any better! I highly recommend them and will look to them in the future for other needs I may have they do. I’d give them a 10 if I could but 5 is the top! And they are the A-Team! You can rest easy you are in good hands with Smith & Keene!

Rocco D.

Will Never Go Anywhere Else

Cannot thank everyone enough. Plumbing issues and after paying 800.00 to another company that didn’t fix the issue and stand by their work, I called Smith and Keene. Most knowledgeable group and super professional that I have ever dealt with over the years. Can’t say enough whether it be plumbing, electrical, or hvac. Will never go anywhere else. AAA+

Chris M.

Excellent Service

We have used Smith and Keene for over 20 years and have always been pleased with their excellent service.

Sandl G.

Courteous and Efficient

The team did a fabulous job of installing a mini split system on my porch. They were courteous and efficient and very hard working. I would definitely call on this company again for future service needs.

Donna J.

Helpful and Friendly

Very responsive crew. Knowledgeable and timely. Most helpful and friendly.

Johnny M.

Everything I Wanted

Awesome in every way: price, service, promptness. I was looking for a mini split unit for my finished room over the garage. Several of the bids came in outrageously high. I was about ready to give up when I saw the Smith and Keene ad on television. It was everything I wanted.

Mark N.

Satisfied with the Great Job

I have been wanting a Mini split AC for my den for a while. Jacob and one other guy from Smith & Keene came to do the job, he explained to me what they were going to do. I thought it was going to be a whole lot of noise going on, but they worked peacefully. I thought it might take forever to get it done & I was surprised. I am satisfied with the great job they did.

Gail S.

Informative and Professional

We had our heat pump system replaced by Smith and Keene. Installation techs were on time, were very informative and professional. Kept everything clean during and after the installation. John McKinney was exceptional, followed through on everything, was very respectful and professional and answered all of our questions and applied no pressure. It was absolutely a pleasure working with him and the whole Smith and Keene team.

Brenda K.

Quick Response and Installation

HVAC replacement along with air sanitizing addition. Good quote for a Carrier system. Quick response and installation. Worked very clean…runs great so recommend.

Lee B.

Courteous and Friendly

Very professional as well as courteous and friendly. They did an excellent job with the installation.

Chris P.

The installation was very smooth and just as expected resulting in a job well done.

I just wanted to Thank You for all the pre-work that you did for us on the new unit. Your attention to detail and work was just perfect. I also appreciated you working with our contractor completing the work on the room.

The installation was very smooth and just as expected resulting in a job well done. It was super nice that you took the time to check in during the process with Jody Stewart.   I have to say it has been a long time since I have seen this kind of customer service and making sure everything met our expectations!

Jody did a great job as well and kept the same eye for detail and customer satisfaction. I could not be happier with the work completed. Just a super job and I hope to continue working with Smith and Keene!

Please pass this along to your management as I could not be happier from my first call, the sales process, and installation! A job well done by all on the project.

Patrick W.