Customer Testimonials
When IT’S TIME, Hampton Roads residents give Smith & Keene a call. Hear what our customers are saying about their experience with Smith & Keene.
Our success relies on your satisfaction and comfort.
For over 74 years, Hampton Roads homeowners and businesses have been choosing Smith & Keene for their Heating, Cooling, Plumbing, Electrical, and Generator needs. When it comes to a trusted, professional team, look no further than Smith & Keene.
Don’t believe us? Read our customer testimonials!
Timely and did a professional job
Would recommend to anyone
Had to replace a split unit that was not repairable. They came out and replaced the unit in a timely manner at the best price. They were very professional and on time. Would recommend to anyone.
Professional and super friendly
Smith & Keene recently installed a Mitsubishi Mini Split HVAC unit in my Guest House. They did an outstanding job. The entire staff at Smith & Keene are professional and super friendly. I will recommend them to all my family and neighbors!
Great job and great value
Very professional team
Outstanding job from start to finish
Very Thorough… Impressed
Very friendly, polite, and respectful
Friendly and Efficient
Outstanding service and customer support
Outstanding service and customer support. Friendly and informative when answering questions about our tankless gas water heater. I highly recommend them for all out AC/HVAC needs.
Their coordination, planning, installation…were terrific
We delay reviews on major projects just to be sure. In October 2020, Smith and Keene installed a 22Kw whole house generator. Their coordination, planning, installation, restoration of the work area, follow-up on information I forgot, and positive, constructive employees were terrific.
The Entire Process Was Seamless and Worry-Free
Purchased a Kohler whole home generator from Smith & Keene based on it’s reputation for quality. Chose Smith & Keene for installation based on their reputation for excellence and customer satisfaction. Extremely pleased with both! From planning, sale, and installation the entire process was seamless and worry free. Special thank you to Keith and the entire install team! You are true professionals. I would, without hesitation, recommend Smith & Keene if you are interested in a similar purchase and install.
I Was Very Happy In My Choice.
I had my Lennox two-ton heating and air conditioning installed last Friday and it was a very good experience. They were on time, courteous, and explained about what they were going to do and did. Clean up was great and they left no mess behind. I was very happy in my choice. Thank you again Smith & Keene and my tech guys, Jonathan Mulder and Mike Gotta.
Very Knowledgeable
I would like to thank you very much for the recent service on the replacement of our Navien Boiler. First we greatly appreciated the complete replacement of the entire unit under the existence of the current warranty. Second we were very impressed with your service tech – Frankie Fain. He completed the entire job in a timely manner – was very knowledgeable in the installation – and did not leave until he was completely satisfied that the new unit was functioning perfectly. Also he has a great customer service outlook – it is a pleasure to deal with him. Great member of your team.
Appreciate The Kindness Of Their Employee
…Shout out to [the Smith & Keene] employee who pulled over early this morning on Victory in Poquoson to ask if we needed assistance with a flat. Appreciate the kindness of their employee, says a lot about the company. Too much traffic whizzing by to get his name but hope he sees this.