Customer Testimonials

Dennis Lovely has got to be one of the best systems technicians I’ve seen. He just finished our AC annual checkup and did a fabulous and professional job. He left no element untouched, examined, cleaned, meter checked and installed properly and cleaning all along. His attention to detail- taking all the numbers down, completeness and thorough approach is most commendable. And, all the while humming while he works – someone that loves his job and the professionalism he brings to it. My highest appreciation for his continued and complete dedication to Smith & Keene.

My husband and I recently purchased an AC/heating unit from your company.  Everyone we spoke with at Smith & Keene was highly professional and efficient.  However, one person that truly has gone above and beyond to answer all of my “many” questions and provide information is Erin Cole.  She truly is a professional and has made this entire experience very rewarding.  Every time I have emailed or spoken to her, she has responded pleasantly and quickly with the information. Today, I emailed her to ask for the correct serial number to use to get the extended warranty started online.  When she emailed me back, attached was a copy of the extended warranty that “she” completely filled out!   It’s not often people go that extra mile anymore to assist customers.  I will definitely use your company again when we replace the second unit in our home because of people like Erin.

I would like to thank you very much for the recent service on the replacement of our Navien Boiler. First we greatly appreciated the complete replacement of the entire unit under the existence of the current warranty. Second we were very impressed with your service tech – Frankie Fain. He completed the entire job in a timely manner – was very knowledge in the installation – and did not leave until he was completely satisfied that the new unit was functioning perfectly. Also he has a great customer service outlook – it is a pleasure to deal with him. Great member of your team.

Welcomed Service Technician Dennis L this morning.  A very cordial technician who conducted our service check of the heating system for the winter months.  Very professional and thorough.  He checked and did the favor of installing a clean return filter I intended to replace saving me the chore.  Dennis is a professional who reflects well on the Smith and Keene reputation.  Thanks.

We were very pleased with the crew (Ricky, Brian, Jason, & Gabe) that worked on the installation of the Kohler generator. They were very professional and hard workers. They were very knowledgeable on electrical requirements & gas requirements. They were on time and worked very hard for a full day. No one was ever standing and not working. Your workers are super and great.

I will recommend your company to anyone who would want a generator or electrical work or any other work you provide.

In fact in the future, I will use your company for all my needs like electrical, heating and cooling, and plumbing.

I had my Lennox two ton heating and air conditioning installed last Friday and it was a very good experience.  They were on time, courteous, and explained about what they were going to do and did. Clean up was great and they left no mess behind. I was very happy in my choice.  Thank you again Smith & Keene and my tech guys, Jonathan Mulder and Mike Gotta.

Thanks to Jonathan Booth and Sam for being on time! They were polite and respectful....which in itself goes a long way. They worked diligently and I would highly recommend them for anyone!! Love your company and kindness throughout the whole experience of getting a new HVAC system.

Purchased a Kohler whole home generator from Smith & Keene based on it's reputation for quality. Chose Smith & Keene for installation based on their reputation for excellence and customer satisfaction. Extremely pleased with both! From planning, sale, and installation the entire process was seamless and worry free. Special thank you to Keith and the entire install team! You are true professionals. I would, without hesitation, recommend Smith & Keene if you are interested in a similar purchase and install.

On behalf of Discovery Church we want to thank you for your kindness and generosity in providing and installing the 2 Mitsubishi mini-split heating/AC systems in our Fellowship Hall. Because of your pricing the church was able to obtain these first class systems much sooner than anticipated and they have already enhanced our church's ministry and fellowship.

We want to particularly commend Mr. Larry Miller for his professionalism and understanding in the uniqueness of our situation. His planning assured that we have a system that is properly placed for maximum efficiency and convenience.

We are also grateful to Nick and Chase who installed the systems. They were efficient and unobtrusive so so that we had no need to change any of our ministry activities at the church.

We have acknowledged the superior manner that Smith & Keene has worked with the church to the general membership and they are grateful for all you have done.

I first encountered your company a few years ago when Mechanical Services Company tried to charge me $270 for a single pole contact switch for my Trane gas pack. In addition there were to be additional charges for labor and a service call. I called around and found that your company had the switch and I believe the cost was about $30. I installed the switch myself.

I called your company again in August and requested a sales person because I wanted a Mitsubishi split system on my sun porch. Chuck Liebold arrived on time and I found him to be pleasant, cooperative and understanding. I had researched the Mitsubishi system and was aware of its quality and capabilities. We had a long conversation concerning the installation and he answered all of my questions. AT the time his estimate was the first of five that I eventually received. Due to the cost and other factors I decided to wait and install the system at a later date. I called Mr. Liebold again on June 2, 2016. He again arrived on time and we signed a contract to have the units installed. Mr. Liebold is an excellent representative for your company. I would not hesitate to recommend him to anyone that needs your services.

After a short vacation I called and spoke to Keith Doxey regarding an installation date. On July 11, Ryan and Adam arrived to do the installation. They were on time, neat, clean and well spoken. I discussed with them my concerns and wishes concerning the installation. We were in agreement on everything. I think the notes that Chuck made were conveyed exactly to the installers. I had opened the crawl space door, placed a cooler with water in the work area and offered my rest rooms for their use if needed. I would also like to mention Rick that helped with the installation. He assisted with the drilling through the concrete and electrical. All of your installers were all business and completed the job on time and to my satisfaction. They are excellent representatives for your company and you are fortunate to have them working for you.

The units are working fine and doing exactly as I had anticipated.

I will recommend your company to anyone that may need any of your services mainly because of the cooperation from beginning to end, product, price, and quality of service.

I can't tell you how happy Smith & Keene has made all us at the VBSPCA! We truly appreciate your thoughtful and heartfelt contribution to make our air safe and clean for the animals in our care!

We wish to compliment you on the top-notch service we received from Todd, who worked with us on our proposal/contract to replace our heating and air conditioning system, from Keith, who coordinated installation dates with us, and especially from Josh & Mike who installed our new system last week. We could not be more pleased with how well everything went, and we look forward to many years of good service from our new equipment.

Smith & Keene installed the system we just replace in 1997, so we had no doubt we would want you to do the replacement.

Thank you again for your exceptional service.

Keep up the good work and the employee loyalty- I was impressed with how many of the crew members working on our project had followed family members to Smith & Keene! Great!

The guys were all very nice, the little problem with the water pressure with the new water heater was taken care of and when one of the guys had to make holes in the ceiling/wall, they got back out here with the sheet rock. Your kindness to help us with the water heater helped me rest easier. Thank you from the bottom of our hearts.

After making initial appointment, had a death in the family and the customer service department was extremely accommodating on reschedule. Dennis was extremely professional, if available, want him on all future calls.

We are writing to convey our appreciation for your employee, Nick. Nick serviced our heat pump on Nov. 16. He was friendly and informative. We have had ongoing issues with our heat pump. Nick carefully explained our options to repair it. We were impressed with his knowledge and helpfulness.

Monday night the furnace in the bedroom wing stopped working. I called Tuesday and Lisa had James, the service tech here that afternoon. He determined that the ignitor box had failed. Since you installed this Trane about 1992/93, S&K had to order the part overnight. It arrived the next day, Wednesday, and James had the furnace going before 2 p.m. This was great service. I want to commend Lisa and James and thank them and you for this very prompt and knowledgeable work… Of course this had to happen on the two coldest days in several years so you can imagine how happy we were to have such exceptional service.

We appreciate your knowledgeable crew! They are very polite and work hard!

“After trying other, less expensive companies, (I) returned to Smith & Keene for quality work and honesty! Thank you!”

We had two service calls this week – one for a plumbing issue, and the other one for our regular summer AC system inspection. Both technicians – Herb for plumbing and Donnie for HVAC – were on time, courteous and professional. Thank you.

You guys were great from start to finish. I would recommend you to any and all, and I will.

“Very well satisfied, recommend “our” crew should get a raise in salary! Good job!”

I contacted your company on Thursday about a loss of heat issue. I was able to set up a service call for Friday. Frankie was the service tech to come out to my home. He listened to what was happening with the furnace and then quickly identified the problem and rectified the issue, a dirty flame sensor. He then tested the system and did a complete once over of all the heating components. He advised me that everything else looked good and then he told me about the yearly service agreement and how it could save me money over the year. I decided to go with the contract which saved me money right away. I appreciate Frankie’s expertise and his honesty. Your company should be happy to have Frankie on your staff. Frankie’s response to my issue has made me a Smith & Keene customer for my heating and AC systems. I also want to thank Teri in the service department for keeping me apprised of Frankie’s arrival times, there were some delays in his appointment time and Teri kept me abreast of the time changes. I’m a happy customer today, especially with the temperatures dropping this week. Thanks again and keep up the great work.

I have never had any contractors exceed my expectations- until now. The two man crew was the most thorough I have experienced. Each step of air duct cleaning, AC unit and dryer vent was all done to the highest standards. They went above and beyond- THANKS! Your company will be highly recommended!