Customer Testimonials

When IT’S TIME, Hampton Roads residents give Smith & Keene a call. Hear what our customers are saying about their experience with Smith & Keene.


Our success relies on your satisfaction and comfort.

For over 74 years, Hampton Roads homeowners and businesses have been choosing Smith & Keene for their Heating, Cooling, Plumbing, Electrical, and Generator needs. When it comes to a trusted, professional team, look no further than Smith & Keene.

Don’t believe us? Read our customer testimonials!

The installation was very smooth and just as expected resulting in a job well done.

I just wanted to Thank You for all the pre-work that you did for us on the new unit. Your attention to detail and work was just perfect. I also appreciated you working with our contractor completing the work on the room.

The installation was very smooth and just as expected resulting in a job well done. It was super nice that you took the time to check in during the process with Jody Stewart.   I have to say it has been a long time since I have seen this kind of customer service and making sure everything met our expectations!

Jody did a great job as well and kept the same eye for detail and customer satisfaction. I could not be happier with the work completed. Just a super job and I hope to continue working with Smith and Keene!

Please pass this along to your management as I could not be happier from my first call, the sales process, and installation! A job well done by all on the project.

Patrick W.

Efficient and Effective

We would like to thank you and your team for the excellent job you did for us in installing the Honeywell generator. From the first day on Ricky, Alex and Darius worked tirelessly on setting up the electrical and gas connections as well as testing the equipment. They were efficient and effective. Throughout it all they patiently answered our questions. You were able to make it happen with the gas company in short order. Job well done!

Our thanks

Jimmy & Donna W.

Timely and did a professional job

Installed a Honeywell whole house generator. They were timely and did a professional job.
Steve J.

Would recommend to anyone

Had to replace a split unit that was not repairable. They came out and replaced the unit in a timely manner at the best price. They were very professional and on time. Would recommend to anyone.

Gary B.

Professional and super friendly

Smith & Keene recently installed a Mitsubishi Mini Split HVAC unit in my Guest House. They did an outstanding job. The entire staff at Smith & Keene are professional and super friendly. I will recommend them to all my family and neighbors!

Ed K.

Great job and great value

They did a great job. I received three estimates from competing companies and they came in almost half of the other ones. Great job and great value.
Scott J.

Very professional team

Very professional team! Took time to explain the process step-by-step! Kept their work areas clean and safe throughout. Highly recommend their services-consummate professionals!
Jerry R.

Outstanding job from start to finish

Installed a 22KW standby generator a week ago Drake and Eric did an outstanding job from start to finish. Thank you!
Venancio G.

Very Thorough… Impressed

Called to have my annual post maintenance performed on my Generac standby generator. The technician “Frankie” was very courteous, friendly, professional, and very knowledgeable about this generator. He was very thorough and explained to me what he was doing and things that I could do to help extend the life of this unit. He recommended things that I had never been told before since owning this unit and I was really impressed with this information.
Larry W.

Very friendly, polite, and respectful

The young gentleman that installed my hot water heater was very friendly, polite, and respectful. They showed up right on time and completed the job in a good amount of time.
Aaron R.

Friendly and Efficient

All service personnel were very friendly and efficient.
Pamela J.

Outstanding service and customer support

Outstanding service and customer support. Friendly and informative when answering questions about our tankless gas water heater. I highly recommend them for all out AC/HVAC needs.

William H.

Their coordination, planning, installation…were terrific

We delay reviews on major projects just to be sure. In October 2020, Smith and Keene installed a 22Kw whole house generator. Their coordination, planning, installation, restoration of the work area, follow-up on information I forgot, and positive, constructive employees were terrific.

John P.

The Entire Process Was Seamless and Worry-Free

Purchased a Kohler whole home generator from Smith & Keene based on it’s reputation for quality. Chose Smith & Keene for installation based on their reputation for excellence and customer satisfaction. Extremely pleased with both! From planning, sale, and installation the entire process was seamless and worry free. Special thank you to Keith and the entire install team! You are true professionals. I would, without hesitation, recommend Smith & Keene if you are interested in a similar purchase and install.


I Was Very Happy In My Choice.

I had my Lennox two-ton heating and air conditioning installed last Friday and it was a very good experience. They were on time, courteous, and explained about what they were going to do and did. Clean up was great and they left no mess behind. I was very happy in my choice. Thank you again Smith & Keene and my tech guys, Jonathan Mulder and Mike Gotta.