Customer Testimonials
Our success relies on your satisfaction and comfort.
Hear what our customers are saying about their experience with Smith & Keene.
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My husband and I recently purchased an AC/heating unit from your company. Everyone we spoke with at Smith & Keene was highly professional and efficient. However, one person that truly has gone above and beyond to answer all of my “many” questions and provide information is Erin Cole. She truly is a professional and has made this entire experience very rewarding. Every time I have emailed or spoken to her, she has responded pleasantly and quickly with the information. Today, I emailed her to ask for the correct serial number to use to get the extended warranty started online. When she emailed me back, attached was a copy of the extended warranty that “she” completely filled out! It’s not often people go that extra mile anymore to assist customers. I will definitely use your company again when we replace the second unit in our home because of people like Erin.
— Meg White
I would like to thank you very much for the recent service on the replacement of our Navien Boiler. First we greatly appreciated the complete replacement of the entire unit under the existence of the current warranty. Second we were very impressed with your service tech – Frankie Fain. He completed the entire job in a timely manner – was very knowledge in the installation – and did not leave until he was completely satisfied that the new unit was functioning perfectly. Also he has a great customer service outlook – it is a pleasure to deal with him. Great member of your team.
— Mark B. Jacobson
Welcomed Service Technician Dennis L this morning. A very cordial technician who conducted our service check of the heating system for the winter months. Very professional and thorough. He checked and did the favor of installing a clean return filter I intended to replace saving me the chore. Dennis is a professional who reflects well on the Smith and Keene reputation. Thanks.
— Larry Apel
I had my Lennox two ton heating and air conditioning installed last Friday and it was a very good experience. They were on time, courteous, and explained about what they were going to do and did. Clean up was great and they left no mess behind. I was very happy in my choice. Thank you again Smith & Keene and my tech guys, Jonathan Mulder and Mike Gotta.
— A.A.
I had my Lennox two ton heating and air conditioning installed last Friday and it was a very good experience. They were on time, courteous, and explained about what they were going to do and did. Clean up was great and they left no mess behind. I was very happy in my choice. Thank you again Smith & Keene and my tech guys, Jonathan Mulder and Mike Gotta.
— P.B.
Purchased a Kohler whole home generator from Smith & Keene based on it's reputation for quality. Chose Smith & Keene for installation based on their reputation for excellence and customer satisfaction. Extremely pleased with both! From planning, sale, and installation the entire process was seamless and worry free. Special thank you to Keith and the entire install team! You are true professionals. I would, without hesitation, recommend Smith & Keene if you are interested in a similar purchase and install.
— R.T.
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