Customer Testimonials

When IT’S TIME, Hampton Roads residents give Smith & Keene a call. Hear what our customers are saying about their experience with Smith & Keene.


Our success relies on your satisfaction and comfort.

For over 74 years, Hampton Roads homeowners and businesses have been choosing Smith & Keene for their Heating, Cooling, Plumbing, Electrical, and Generator needs. When it comes to a trusted, professional team, look no further than Smith & Keene.

Don’t believe us? Read our customer testimonials!

Timely and did a professional job

Installed a Honeywell whole house generator. They were timely and did a professional job.
Steve James

Would recommend to anyone

Had to replace a split unit that was not repairable. They came out and replaced the unit in a timely manner at the best price. They were very professional and on time. Would recommend to anyone.

Gary Benton

Professional and super friendly

Smith & Keene recently installed a Mitsubishi Mini Split HVAC unit in my Guest House. They did an outstanding job. The entire staff at Smith & Keene are professional and super friendly. I will recommend them to all my family and neighbors!

Ed Knight

Great job and great value

They did a great job. I received three estimates from competing companies and they came in almost half of the other ones. Great job and great value.
Scott Jelinek

Very professional team

Very professional team! Took time to explain the process step-by-step! Kept their work areas clean and safe throughout. Highly recommend their services-consummate professionals!
Jerry Rogers

Outstanding job from start to finish

Installed a 22KW standby generator a week ago Drake and Eric did an outstanding job from start to finish. Thank you!
Venancio Galman

Very Thorough… Impressed

Called to have my annual post maintenance performed on my Generac standby generator. The technician “Frankie” was very courteous, friendly, professional, and very knowledgeable about this generator. He was very thorough and explained to me what he was doing and things that I could do to help extend the life of this unit. He recommended things that I had never been told before since owning this unit and I was really impressed with this information.
Larry White

Very friendly, polite, and respectful

The young gentleman that installed my hot water heater was very friendly, polite, and respectful. They showed up right on time and completed the job in a good amount of time.
Aaron Reed

Friendly and Efficient

All service personnel were very friendly and efficient.
Pamela Jenkins

Outstanding service and customer support

Outstanding service and customer support. Friendly and informative when answering questions about our tankless gas water heater. I highly recommend them for all out AC/HVAC needs.

William Henderson

Their coordination, planning, installation…were terrific

We delay reviews on major projects just to be sure. In October 2020, Smith and Keene installed a 22Kw whole house generator. Their coordination, planning, installation, restoration of the work area, follow-up on information I forgot, and positive, constructive employees were terrific.

John Perryman

The Entire Process Was Seamless and Worry-Free

Purchased a Kohler whole home generator from Smith & Keene based on it’s reputation for quality. Chose Smith & Keene for installation based on their reputation for excellence and customer satisfaction. Extremely pleased with both! From planning, sale, and installation the entire process was seamless and worry free. Special thank you to Keith and the entire install team! You are true professionals. I would, without hesitation, recommend Smith & Keene if you are interested in a similar purchase and install.


I Was Very Happy In My Choice.

I had my Lennox two-ton heating and air conditioning installed last Friday and it was a very good experience. They were on time, courteous, and explained about what they were going to do and did. Clean up was great and they left no mess behind. I was very happy in my choice. Thank you again Smith & Keene and my tech guys, Jonathan Mulder and Mike Gotta.


Very Knowledgeable

I would like to thank you very much for the recent service on the replacement of our Navien Boiler. First we greatly appreciated the complete replacement of the entire unit under the existence of the current warranty. Second we were very impressed with your service tech – Frankie Fain. He completed the entire job in a timely manner – was very knowledgeable in the installation – and did not leave until he was completely satisfied that the new unit was functioning perfectly. Also he has a great customer service outlook – it is a pleasure to deal with him. Great member of your team.

Mark B. Jacobson

Appreciate The Kindness Of Their Employee

…Shout out to [the Smith & Keene] employee who pulled over early this morning on Victory in Poquoson to ask if we needed assistance with a flat. Appreciate the kindness of their employee, says a lot about the company. Too much traffic whizzing by to get his name but hope he sees this.

Brian Wendl