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HVAC Service & Repairs

When IT’S TIME, give Smith & Keene a call. Our skilled technicians will help you determine the current issue with your HVAC system and provide quality maintenance.


There is no worse feeling than coming home and realizing your heating or air conditioning is not working. Our service techs will get you and your family comfortable again as quickly as possible. Our huge warehouses on both the Peninsula and the Southside mean that we have parts and equipment ready for your repairs or replacements, no matter where you live in the Hampton Roads region or Northeast North Carolina.

Whether you need an emergency repair or are part of our Signature Service Plan, high-quality service is just a phone call away. We maintain a fleet of specially-equipped service trucks and have a team of service employees ready to respond to customers’ calls.

Your comfort is our primary goal. From Virginia Beach to Gloucester and the Outer Banks, we will have you back up and running before you break a sweat or break out your sweater.

HVAC Technician Repairing System

Signs you need an hvac repair

Insufficient Airflow

Lack of airflow in your home could be an indicator of a broken motor, blower fan, or an even more serious HVAC problem. Bottom line, if your HVAC is not performing at its optimum level then greater energy bills are on their way.

Contact Smith & Keene’s expert HVAC technicians to service your HVAC system and determine a recommendation for repair.

A/C Blows Warm Air; Heater Blows Cool Air

If you run your air conditioner and find that warm air or no cool air is blowing out, then you know you have a problem. Your HVAC system may have an issue with the compressor. Another reason could be an issue with refrigerants. Depending on the age of your HVAC system, the refrigerant cost may be more expensive than investing in a new cost-efficient system especially if your system uses the now-retired R-22 coolant.

Call Smith & Keene to service your HVAC and determine a plan for repair or replacement.

Water Leaks

While minor condensation around your cooling system is expected, heavy drainage or leaks are signals of an issue with your HVAC. A leak could be a result of a problem with your HVAC drainage tube. Spotting a leak could also indicate that there is an issue with your refrigerant. Refrigerants are the chemicals used to maintain that your system does not overheat. If the refrigerant is leaking in your system, then your system will not have sufficient coolant, and overheating could occur.

Contact Smith & Keene’s expert HVAC technician team to analyze and repair your leaking HVAC system.

Loud or Unusual Noises

It is normal for a heating and cooling unit to make low-level sounds as it starts up and shuts down. However, if you are hearing uncommon noises – loud bangs and thuds, grinding, grating, and whistling – then your HVAC system is not well.

Call in a Smith & Keene expert technician to give your system an evaluation to determine the extent of the repair required.

System Won't Turn On

If your HVAC system refuses to turn on, then the issue could be as small as a tripped circuit, malfunctioning thermostat, or a more serious issue.

Contact the expert HVAC tech team at Smith & Keene so that we can troubleshoot your not functioning HVAC. If a new system is more cost-efficient or necessary, we will guide you through the optimum system to meet your family’s heating and cooling needs and stay within your budget.

Monthly specials

To help Hampton Roads families afford the BEST in HVAC, Generators, and Plumbing equipment, we offer monthly specials. We help keep your home updated & your budget manageable.

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Member Benefits

Discounted Repairs • Prioritized Appointment • As Little As $17 A Month

Commercial HVAC Services

In addition to serving Hampton Roads homeowners, Smith & Keene has installed HVAC systems in a multitude of businesses from Williamsburg to Northeast North Carolina. If your business needs a heating & cooling system repair, replacement, or new install, contact Smith & Keene.

Commercial HVAc install on roof

New Construction Services

Numerous contractors and developers, from Williamsburg to Northeast North Carolina and everywhere in between, rely on Smith & Keene to install new HVAC, electrical, plumbing, and generator systems. 

New Construction Electrical

Frequently Asked Questions

What is the difference between a furnace and a heat pump?

Both furnaces and heat pumps are used to keep your home warm. Furnaces are some of the oldest heating devices still used to keep residential homes warm. They convert a fuel source, such as natural gas, oil, electricity, or induction, into heat.

Heat pumps are part of a central heating and cooling system. They use electricity or natural gas and refrigerant to convert heat from outside air inside your home to keep it warm in the winter and remove hot air from inside your home to keep it cool in the summer.

Learn more about the HVAC systems on the market and which one is better for your home. Call the expert HVAC technician team at Smith & Keene for a free consultation to install your new HVAC system today.

What does HVAC stand for?

HVAC is an acronym for Heating, Ventilation, and Air Conditioning. Your HVAC system, or home comfort system, has three main functions. “H,” heating your home in the cooler winter months. “V,” ventilating the air in your home. Your ventilation system filters the air in your home, recirculates it, and redistributes the temperature-controlled air in your home. “AC,” air conditioning – cooling your home in the hot summer season. Learn more about key HVAC terms.

What are the different types of HVAC systems?

There are two main options of HVAC systems in Hampton Roads. There are split systems (a furnace and air conditioner paired unit, or an air handler and heat pump paired unit), and all-in-one package units. Learn more about different HVAC systems. Contact Smith & Keene to schedule our certified technicians to guide you through the right HVAC system to most efficiently and effectively keep your home comfortable year-round.

What are the parts of HVAC Systems?

Whether your home has an all-in-one package unit or a split system (of either a furnace and air conditioner matched unit, or an air handler and heat pump matched unit), the system will also include two additional key components. Your HVAC system will also include a thermostat and ventilation system. Learn more about key HVAC components.

What are the signs that your HVAC System is nearing the end?

There are several indicators that the time to replace your HVAC system is near. The age of your unit, airflow, and the ability to blow air that is the right temperature,  unusual noises, foul odors, leaks, and other maintenance issues can be indicators that your HVAC will need to be replaced soon. Learn more about 10 signs that it's time to replace your HVAC system.

What are some signs that I will need a new furnace?

Your furnace is an appliance with telltale signs indicating the tipping point to invest in a new unit is near. If your furnace is 15 years or older, your heat is inefficient, energy bills are exceedingly high, or making loud noises, then a new furnace may be on the horizon. Learn more about indicators that you may need a new furnace.

What should I do if my heater is not working?

If you run into issues with your heating unit test these areas first: thermostat, power source, filters, condensation plans, and motor reset. For more details on testing a heater that is not functioning well read this blog. After troubleshooting, if you are still experiencing issues, it is time to contact the expert team of technicians at Smith & Keene.

What is R-22 and why is it so expensive?

R-22 refrigerant, commonly known as Freon, is a cooling agent that was used in many air conditioning units prior to 2010. Because it is not good for the environment, In 2010, production of R-22 refrigerant was required to be reduced by 75%, and the manufacturing of equipment containing R-22 was no longer allowed. Learn more about what to do if you have existing HVAC equipment that still use R-22.

How should I maintenance my HVAC system before winter?

The fall season in Hampton Roads is the ideal time to give your HVAC a once-over. Maintenance your HVAC system in the fall to help prevent costly repair bills in the harsher winter season. Clean your vents and replace filters, clean your outdoor condenser unit and condensation drain line, check and reprogram your thermostat. Schedule an annual maintenance check by a professional HVAC company to catch minor problems that could turn into major repairs. Learn more on how to maintain your HVAC before winter.

When are Ductless Mini Split Systems the right choice?

Ductless Mitsubishi Mini Split System is a zoned heating and cooling system without the requirement of an air duct. These heating and cooling systems are made up of an outdoor pump unit and one or more indoor wall unit consoles. Many homeowners across Hampton Roads are moving to a Mini-Split System to heat and cool hard-to-control spaces in their homes.  Other homeowners are using Ductless Mini Split Systems to heat and cool their entire home using a zone model. Learn more about the benefits of a Ductless Mitsubishi Mini Split System by reading this blog.

How can I keep my home cool and efficient in the summer?

When the summer heatwaves hit Hampton Roads, staying cool is the name of the game. Running your air conditioner full-blast all summer long can run up your utility bills quickly. There are several steps that you can take to keep your home cool and efficient in the midst of the summer heat.  Those include routine maintenance of your HVAC system, adjusting your thermostat, utilizing fans, insulating, and avoid overheating appliances. Read to learn more about these five tips to improve your home’s energy efficiency while enhancing the cooling effects of your air conditioner.

Helpful and Friendly

Very responsive crew. Knowledgeable and timely. Most helpful and friendly.

Johnny M.

Satisfied with the Great Job

I have been wanting a Mini split AC for my den for a while. Jacob and one other guy from Smith & Keene came to do the job, he explained to me what they were going to do. I thought it was going to be a whole lot of noise going on, but they worked peacefully. I thought it might take forever to get it done & I was surprised. I am satisfied with the great job they did.

Gail S.

Informative and Professional

We had our heat pump system replaced by Smith and Keene. Installation techs were on time, were very informative and professional. Kept everything clean during and after the installation. John McKinney was exceptional, followed through on everything, was very respectful and professional and answered all of our questions and applied no pressure. It was absolutely a pleasure working with him and the whole Smith and Keene team.

Brenda K.

Why Smith & Keene

Our commitment to your comfort

Our Legacy

Over 75 Years Serving Hampton Roads

Our Team

No Subcontractors, Nearly 200 Employees

Our Track Record

A+ BBB Rating, 14,000+ Homes Serviced Annually

Our Buying Power

Your Savings - Financing & Monthly Specials

Featured Blog

10 Signs It's Time To Replace Your HVAC System

Many homeowners across Hampton Roads wrestle with deciding the right time to replace their heating and cooling system. Here are 10 indicators that point to the fact that your HVAC system is ready for an overhaul.

Man sitting in front of fan

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