Smith and Keene

Dennis Lovely has got to be one of the best systems technicians I’ve seen. He just finished our AC annual checkup and did a fabulous and professional job. He left no element untouched, examined, cleaned, meter checked and installed properly and cleaning all along. His attention to detail- taking all the numbers down, completeness and thorough approach is most commendable. And, all the while humming while he works – someone that loves his job and the professionalism he brings to it. My highest appreciation for his continued and complete dedication to Smith & Keene.

My husband and I recently purchased an AC/heating unit from your company.  Everyone we spoke with at Smith & Keene was highly professional and efficient.  However, one person that truly has gone above and beyond to answer all of my “many” questions and provide information is Erin Cole.  She truly is a professional and has made this entire experience very rewarding.  Every time I have emailed or spoken to her, she has responded pleasantly and quickly with the information. Today, I emailed her to ask for the correct serial number to use to get the extended warranty started online.  When she emailed me back, attached was a copy of the extended warranty that “she” completely filled out!   It’s not often people go that extra mile anymore to assist customers.  I will definitely use your company again when we replace the second unit in our home because of people like Erin.

I would like to thank you very much for the recent service on the replacement of our Navien Boiler. First we greatly appreciated the complete replacement of the entire unit under the existence of the current warranty. Second we were very impressed with your service tech – Frankie Fain. He completed the entire job in a timely manner – was very knowledge in the installation – and did not leave until he was completely satisfied that the new unit was functioning perfectly. Also he has a great customer service outlook – it is a pleasure to deal with him. Great member of your team.

Welcomed Service Technician Dennis L this morning.  A very cordial technician who conducted our service check of the heating system for the winter months.  Very professional and thorough.  He checked and did the favor of installing a clean return filter I intended to replace saving me the chore.  Dennis is a professional who reflects well on the Smith and Keene reputation.  Thanks.

I had my Lennox two ton heating and air conditioning installed last Friday and it was a very good experience.  They were on time, courteous, and explained about what they were going to do and did. Clean up was great and they left no mess behind. I was very happy in my choice.  Thank you again Smith & Keene and my tech guys, Jonathan Mulder and Mike Gotta.

Thanks to Jonathan Booth and Sam for being on time! They were polite and respectful....which in itself goes a long way. They worked diligently and I would highly recommend them for anyone!! Love your company and kindness throughout the whole experience of getting a new HVAC system.

Purchased a Kohler whole home generator from Smith & Keene based on it's reputation for quality. Chose Smith & Keene for installation based on their reputation for excellence and customer satisfaction. Extremely pleased with both! From planning, sale, and installation the entire process was seamless and worry free. Special thank you to Keith and the entire install team! You are true professionals. I would, without hesitation, recommend Smith & Keene if you are interested in a similar purchase and install.

I can't tell you how happy Smith & Keene has made all us at the VBSPCA! We truly appreciate your thoughtful and heartfelt contribution to make our air safe and clean for the animals in our care!

Keep up the good work and the employee loyalty- I was impressed with how many of the crew members working on our project had followed family members to Smith & Keene! Great!

The guys were all very nice, the little problem with the water pressure with the new water heater was taken care of and when one of the guys had to make holes in the ceiling/wall, they got back out here with the sheet rock. Your kindness to help us with the water heater helped me rest easier. Thank you from the bottom of our hearts.

After making initial appointment, had a death in the family and the customer service department was extremely accommodating on reschedule. Dennis was extremely professional, if available, want him on all future calls.

We are writing to convey our appreciation for your employee, Nick. Nick serviced our heat pump on Nov. 16. He was friendly and informative. We have had ongoing issues with our heat pump. Nick carefully explained our options to repair it. We were impressed with his knowledge and helpfulness.