My husband and I recently purchased an AC/heating unit from your company. Everyone we spoke with at Smith & Keene was highly professional and efficient. However, one person that truly has gone above and beyond to answer all of my “many” questions and provide information is Erin Cole. She truly is a professional and has made this entire experience very rewarding. Every time I have emailed or spoken to her, she has responded pleasantly and quickly with the information. Today, I emailed her to ask for the correct serial number to use to get the extended warranty started online. When she emailed me back, attached was a copy of the extended warranty that “she” completely filled out! It’s not often people go that extra mile anymore to assist customers. I will definitely use your company again when we replace the second unit in our home because of people like Erin.
Meg W.